Terms of service
Last updated: January 15, 2026
OVERVIEW
Welcome to ONOMIE. The terms “we”, “us”, and “our” refer to ONOMIE, operated by GIAN CHAND DARSHAN LAL, a partnership firm in INDIA (GSTIN: 04AAAFG9640G1ZM).
ONOMIE operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to host and operate our online store.
These Terms of Service (“Terms”), together with our Privacy Policy [https://onomie.in/policies/privacy-policy], Shipping Policy [https://onomie.in/policies/shipping-policy], and Refund & Returns Policy [https://onomie.in/policies/refund-policy] (collectively, “Policies”), govern your access to and use of our Services.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and Policies. If you do not agree, you should not use our Services.
SECTION 1 – ACCESS, ELIGIBILITY & ACCOUNT
By using our Services, you confirm that you are at least 18 years of age or the age of majority under applicable law.
You may shop as a guest or create an account. You agree to provide accurate, complete, and current information during checkout or account creation.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not transfer, sell, or assign your account to another person.
We reserve the right to suspend or terminate access if we suspect fraud, misuse, or violation of these Terms.
SECTION 2 – PRODUCTS & INFORMATION ACCURACY
We make reasonable efforts to display product details accurately. However, product colors, packaging, labels, or appearance may vary due to device settings, lighting, or manufacturing updates.
All product descriptions, pricing, and availability are subject to change without notice. We may discontinue any product or limit quantities offered.
Health & personal care note: Any information on the website is for general reference only and is not medical advice. For medical concerns, consult a qualified professional.
SECTION 3 – ORDERS, ACCEPTANCE & CANCELLATIONS
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion.
An order is considered accepted only after successful payment confirmation (or confirmation for COD orders) and order processing.
Cancellations: Orders can generally be cancelled only before dispatch. Once shipped, cancellation may not be possible and will be handled as per our Refund & Returns Policy [https://onomie.in/policies/refund-policy].
Orders that appear to be placed for resale, bulk buying, abuse of COD, or other suspicious activity may be cancelled or limited without notice.
SECTION 4 – PRICING, PAYMENTS & TAXES
Prices are displayed at checkout in INR (₹) unless stated otherwise. Prices may change without notice.
GST and other applicable taxes may apply as per Indian law. Tax invoices will be issued in accordance with applicable GST rules.
Payments are processed through third-party payment partners (for example, Razorpay) and/or Shopify’s supported payment methods. We do not store your card/UPI/bank credentials; processing is handled by payment partners subject to their terms.
Promotions & Discounts: We may offer discount codes or promotions from time to time. These codes are non-transferable, cannot be exchanged for cash, and usually cannot be combined with other offers. We reserve the right to revoke or disable any discount code at any time without notice.
SECTION 5 – SHIPPING & DELIVERY
Delivery timelines shown are estimates and not guaranteed. Risk of loss and title pass to you once the shipment is handed over to the courier partner.
Shipping, delivery attempts, RTO (return-to-origin), and related terms are governed by our Shipping Policy [https://onomie.in/policies/shipping-policy].
SECTION 6 – RETURNS & REFUNDS
Returns, exchanges, and refunds are governed solely by our Refund & Returns Policy [https://onomie.in/policies/refund-policy].
By placing an order, you agree to the conditions and timelines stated in that policy.
SECTION 7 – INTELLECTUAL PROPERTY
All content on the Services, including text, images, logos, graphics, videos, designs, trademarks, and site layout, is owned by or licensed to ONOMIE and protected under applicable laws.
You may use the Services only for personal, non-commercial purposes. Unauthorized use, reproduction, or distribution is prohibited.
SECTION 8 – OPTIONAL TOOLS & THIRD-PARTY SERVICES
We may provide access to third-party tools or services “as is” without warranties. Your use of third-party services is at your own risk and subject to their terms and privacy practices.
SECTION 9 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We do not control and are not responsible for their content, policies, or practices. Access them at your own risk.
SECTION 10 – SHOPIFY PLATFORM NOTICE
Shopify is a technology provider enabling us to host our store. Purchases are made directly from ONOMIE, and Shopify is not responsible for product quality, delivery, refunds, or disputes between you and ONOMIE.
SECTION 11 – FEEDBACK, REVIEWS & USER CONTENT
If you submit reviews, suggestions, feedback, or other content (“Feedback”), you grant ONOMIE a worldwide, royalty-free, perpetual license to use, reproduce, publish, display, and distribute such Feedback for business and promotional purposes.
You confirm your Feedback does not violate third-party rights or laws.
SECTION 12 – ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate at any time.
SECTION 13 – PROHIBITED USES
You agree not to:
-
Use the Services for unlawful purposes
-
Engage in fraud, abuse, harassment, or harmful conduct
-
Attempt to hack, scrape, disrupt, or misuse the website
-
Upload malware or malicious code
-
Infringe intellectual property or privacy rights
We may restrict access, cancel orders, or terminate accounts for violations.
SECTION 14 – TERMINATION
We may suspend or terminate your access at any time for violations. Obligations incurred prior to termination remain enforceable.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” to the maximum extent permitted by law.
Nothing in these Terms limits rights that cannot be excluded under applicable Indian law.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, ONOMIE shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products.
This limitation does not apply where liability cannot be excluded under applicable law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless ONOMIE and its service providers from claims arising out of your breach of these Terms, misuse of the Services, or violation of law or third-party rights.
SECTION 18 – FORCE MAJEURE
We shall not be liable for delays or failure caused by events beyond reasonable control, including natural disasters, strikes, courier disruptions, government actions, or technical failures.
SECTION 19 – ELECTRONIC COMMUNICATIONS
By using our Services, you consent to receive communications from us electronically (e.g., email, SMS/WhatsApp where applicable), and you agree that such communications satisfy legal notice requirements.
Marketing Messages: By providing your phone number and subscribing to our marketing, you consent to receive recurring automated marketing messages and shopping cart reminders. Consent is not a condition of purchase. You can unsubscribe at any time by clicking the unsubscribe link (in emails) or replying STOP (to SMS).
SECTION 20 – CONSUMER RIGHTS
Nothing in these Terms limits statutory consumer rights available under applicable laws in INDIA.
SECTION 21 – SEVERABILITY
If any provision is held unenforceable, the remaining provisions will continue in full force.
SECTION 22 – GOVERNING LAW & JURISDICTION
These Terms shall be governed by the laws of INDIA. Courts located in Chandigarh, INDIA shall have jurisdiction over disputes, subject to applicable consumer protection laws.
SECTION 23 – CHANGES TO TERMS
We may update these Terms from time to time by posting the revised version on the website. Continued use of the Services constitutes acceptance of the revised Terms.
SECTION 24 – CONTACT & GRIEVANCE
For questions, support, or complaints relating to the Services or these Terms, contact:
Email: 📧 onomie.in@gmail.com
Trading Name: ONOMIE
Legal Entity: GIAN CHAND DARSHAN LAL
Country: INDIA 🇮🇳
We aim to respond within 1–2 business days.
CONTACT & GRIEVANCE REDRESSAL
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are provided below:
-
Grievance Officer: Vijay Kumar
-
Designation: Grievance Officer
-
Registered Address:
GIAN CHAND DARSHAN LALSCO-6, SECTOR 26MADHYA MARGCHANDIGARH Chandigarh 160019India -
Phone: +91 98727-00063
-
Email: onomie.in@gmail.com
-
Availability: Mon - Fri (10:00 AM - 6:00 PM IST)
For general support or inquiries, please reach out to us at onomie.in@gmail.com.
