Refund policy
Overview
Our refund and returns policy is valid for 30 days from the date of delivery.
The entire return process — from request to receipt — must be completed within 30 days.
After 30 days, we are unable to offer a refund or exchange.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received
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The item must be in its original packaging
How to Initiate a Return (Mandatory Process)
To initiate a return, customers must email us first.
Step 1: Raise a Return Request
Please email onomie.in@gmail.com within 48 hours of delivery with:
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Order ID
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Clear product images and an unpacking video
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Reason for return
Requests for damaged, defective, or incorrect items must be raised within 48 hours of delivery. Other return requests must comply with the 30-day return window stated above.
Step 2: Approval
Once reviewed, our team will confirm whether the return request is approved or rejected.
Step 3: Return Shipment
If approved:
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The return address will be shared via email
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Customers must ship the product to the provided address
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Returns sent without prior approval may not be accepted
- Depending on the product and serviceability, returns may be shipped by the customer or picked up via a reverse pickup arranged by ONOMIE.
Step 4: Inspection & Refund Approval
Once the returned item is received and inspected, we will notify you regarding refund approval.
Non-Returnable Items
Certain items are not eligible for return, including:
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Perishable goods (food, flowers, newspapers, magazines)
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Intimate or sanitary items
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Hazardous materials, flammable liquids, or gases
Additional non-returnable items include:
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Gift cards
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Downloadable or digital products
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Certain health and personal care items
Brand & Category Exceptions
ONOMIE is a curated multi-brand platform.
👉 Return eligibility may vary by brand or product category.
Any specific exceptions or special return conditions will be clearly mentioned on the product page.
Partial Refunds (If Applicable)
Partial refunds may be granted in the following situations:
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Products showing clear signs of use
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Opened media items (CDs, DVDs, software, games, etc.)
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Items not in original condition, damaged, or missing parts for reasons not due to our error
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Returns initiated or completed beyond the 30-day return window
Refunds
Once your return is received and inspected:
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You will be notified via email regarding approval or rejection
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If approved, the refund will be processed to the original method of payment
Refund Timeline
Approved refunds are processed within 10 business days after inspection.
Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders:
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Refunds will be processed via bank transfer or store credit
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Refunds are initiated only after return approval and inspection
Late or Missing Refunds
If you haven’t received your refund:
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Recheck your bank account
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Contact your credit card company (posting time may vary)
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Contact your bank
If you’ve completed all steps and still haven’t received your refund, contact us at
📧 onomie.in@gmail.com
Sale Items
Only regular-priced items are eligible for refunds.
Sale, discounted, or promotional items are non-refundable.
Order Cancellations
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Orders can only be cancelled before they are shipped
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Once shipped, orders cannot be cancelled and will fall under the returns policy
Exchanges
We only replace items if they are damaged, defective, or incorrect.
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Share clear images, unpacking video, and order details
Approved exchanges are subject to product availability.
Return Shipping
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Customers are responsible for return shipping costs
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Original shipping charges are non-refundable
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If a return is approved for a correctly delivered order, a reverse pickup charge of ₹100 will be deducted from the refund amount
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If a refund is approved, applicable return shipping costs may be deducted
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ONOMIE is not responsible for items lost or damaged during return transit
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We strongly recommend using a trackable courier service
Force Majeure
Delays caused by natural disasters, strikes, courier disruptions, governmental actions, or events beyond our control may impact delivery, returns, or refund timelines.
Legal Compliance
This policy is subject to applicable consumer protection laws in INDIA 🇮🇳.
Need Help?
For any questions related to refunds, returns, or exchanges, contact us at:
📧 onomie.in@gmail.com
